Sub-processors
Last updated: August 24, 2026
Download PDF1. About This List
To deliver the Rideum Services, we engage a limited number of trusted third parties ("Sub-processors") that may Process Personal Data on our behalf. This page is referenced by our Data Processing Agreement and lists the categories of Sub-processors currently in use.
2. Current Sub-processors
| Category | Purpose | Data involved | Region |
|---|---|---|---|
| Cloud hosting & infrastructure | Application hosting, database, storage, compute | All service data | Indonesia / Singapore |
| Payment gateways (e.g., Midtrans, Xendit) | Processing guest and operational payments | Transaction & payment metadata | Indonesia |
| Messaging providers (WhatsApp Business, email, SMS) | Guest and operational notifications | Contact details, message content | Global |
| AI / model providers (e.g., Anthropic) | AI assistant, dynamic pricing, agentic dispatch | Operational content submitted to AI features | United States / Global |
| OTA & channel partners (Booking.com, Agoda, Tiket.com, Expedia) | Availability, rate, and reservation synchronisation | Reservation & booking data | Global |
| Product analytics & error monitoring | Service reliability and improvement | Usage and device data | Global |
The specific vendors within each category are maintained by Rideum and current as of the date shown above.
3. How We Evaluate Sub-processors
Before engaging a Sub-processor, we perform due diligence appropriate to the risk, and we enter into a written agreement imposing data-protection and security obligations no less protective than those in our DPA.
4. Changes & Objection
We update this page when we add or replace a Sub-processor. Where required by our DPA, we will notify affected Clients in advance. If you have a reasonable, data-protection-based objection to a new Sub-processor, contact us and we will work with you in good faith as described in the DPA.
Contact Us
For questions about this document, or to exercise any right described here, contact us:
- Provider: Develab Pte. Ltd. (UEN 202402923E)
- Email: [email protected]
- Address: 10 Anson Road #10-11 International Plaza, Singapore 079903
- Website: https://www.rideum.io